Guides · Moving to a new phone
New Phone? How to Move Your US SIM or eSIM Without Losing Your Number
A physical SIM just moves over. An eSIM has to be transferred or reactivated — in the right order, so your number and codes never drop.
2026-11-02
The short version: a physical SIM just moves with you — take it out, put it in the new phone, and you are done. An eSIM cannot be copied to a new phone. It has to be transferred or reactivated on the new device, and you should only wipe the old phone after the new one can call and receive texts.
1. Three checks before you start
- Is the new phone unlocked? On iPhone, check Settings > General > About for the carrier lock — it should say "No SIM restrictions." A locked phone may refuse another carrier's SIM.
- Does the new phone support eSIM? Dial *#06#. If you see an EID number, the phone supports eSIM. No EID means physical SIM only.
- Keep the old phone handy: most transfers ask you to approve on the old phone. Keep both phones on Wi-Fi with Bluetooth on, and leave the old phone unlocked nearby.
2. Physical SIM: just move the card
Your number lives on the carrier's account, not in the card itself, so there is nothing to copy. Power off, move the card to the new phone's tray, and power on. Modern phones use Nano SIMs, so no cutting is needed — if the card will not fit, check the tray orientation and model rather than forcing it.
If you get signal but no data after the move, restart once, then check the APN settings. If it still fails, contact your SIM seller or carrier; exact settings depend on the plan — confirm them at purchase time.
3. iPhone to iPhone: use Quick Transfer
When both iPhones run a recent iOS version and share the same Apple Account, most carriers support Quick Transfer: on the new iPhone, open Settings > Cellular > Add eSIM, choose "Transfer from Nearby iPhone," and approve on the old phone, entering the verification code if prompted. Once it activates, the plan on the old phone deactivates and your number stays the same.
The new phone may also offer the transfer during first-time setup. If a banner appears saying "Finish Setting Up Your Carrier's Cellular Plan," tap it and follow the carrier's page to complete the move.
4. Android moves and cross-platform moves: get a fresh eSIM
- Between Android phones: Pixel, Samsung, and other brands offer a "transfer SIM from another device" option in settings. Keep the old phone unlocked and confirm there; the exact menu name varies by brand.
- iPhone to Android or the reverse: newer systems support direct cross-platform transfer, but only when the carrier supports it. If it is not offered, go straight to a carrier reissue instead of retrying the same steps.
- Reissue through the carrier app: T-Mobile customers can look for the SIM transfer or activation option in the T-Life app, and AT&T customers can look for device or SIM replacement in the myAT&T app, then scan the new QR code on the new phone. Turn off T-Mobile SIM Protection or AT&T's account lock first, or the move may fail — exact menu names depend on the carrier, so confirm them at purchase time.
- Never rescan the old QR code: an eSIM QR code is usually single-use. A profile already installed on one phone cannot be moved by scanning the same code again, and most travel eSIMs cannot be transferred at all — a new purchase is needed in that case, subject to the terms confirmed at purchase.
5. When to wipe the old phone
Wait until the new phone calls, texts, and uses data normally, then delete the eSIM on the old phone or wipe it. Doing it the other way around leaves you stuck if the transfer stalls halfway. If you delete an eSIM by mistake, your number is still on the carrier's account — ask the carrier or your SIM seller to reissue it. You do not need a new number.
After the move, check your bank, email, and social apps: some ask for fresh verification on a new device, so keep a backup verification method ready rather than relying only on the card you just moved.
6. If the transfer fails, check these first
- No transfer option appears: an outdated system, an unsupported carrier, or a locked new phone can all hide the option. Fall back to a carrier-issued QR code.
- Activation fails or the code expired: request a new QR code and provide the new phone's IMEI2 or EID. An expired code cannot be reused.
- An account lock is blocking it: SIM Protection and account locks are designed to stop SIM swaps, so turn the lock off for the move and switch it back on afterward.
Not sure which transfer path fits your phones?
Tell us your old and new phone models, your carrier, and whether the card is physical or eSIM, and we'll point you to the right route. Physical SIMs ship worldwide; eSIMs activate by QR code.